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Canterbury Refugee Resettlement and Resource Center 

Canterbury refugee resettlement and resource center have a vision of a healthy, dynamic that has connected refugee background families participating in Aotearoa/New Zealand. The Canterbury Refugee Resettlement and Resources Centre advocates on behalf of the refugee communities resettled in the Canterbury area, as the first contact point for agencies aiming to liaise with the wider community or individuals of refugee background, working to disseminate relevant information, community skills, and knowledge through a grassroots approach to consultative communication. The CRRRC aims to bridge the gap between the refugee background people of all ages by creating a more harmonious, and welcoming inclusive environment through building a shared respect, by connecting our common experiences and celebrating our differences. 


(03) 377 2544 or (03) 377 2538
39 Nursery Road, Philipstown, Christchurch 8011

Christchurch Resettlement Services

Christchurch Resettlement Services provide a range of support one of them being Psychosocial and Mental Health support for people affected by the 15 March mosque attacks, with the majority of victims being of refugee or migrant background, these communities have been especially affected. In addition to its support services, CRS is also helping with the response in other ways, including coordinating activities which enable refugee and migrant background people the opportunity to socialise and engage in physical activity, along with promoting similar programmes organised by other agencies, supporting local Muslim associations in their community work, bridging relationships between the Muslim community and other agencies to enable them to deliver services to affected people.


Level 1, 283 Lincoln Road, Addington Christchurch 8024

Community Law

Community Law Canterbury is a not-for-profit organisation that works to reduce and remove barriers to the law. by providing accessible, quality legal help to people in Canterbury and the West Coast, who face barriers in accessing justice. Community Law Canterbury offers a general legal advice service, information services, specialist advice, and education services, as well as advice from a lawyer who is experienced in particular areas of law. Including family, employment, ACC, voluntary sector & youth.

Drop-in services (multiple drop-in centers)

Saturday mornings and Monday, Tuesday and Thursday evenings


Food Banks

List of food banks in Christchurch:


Kainga Ora (housing)

Salvation army

Since 1883, The Salvation Army has fought poverty and social and spiritual distress in New Zealand. Salvation army has help more than 120,000 families and individuals in need each year, with budgeting advice, food and clothing assistance, life skills programmes and other comfort and support.

Presbyterian Support Services/ Family Works
Presbyterian support services/ family works are community services and home based support, based in Christchurch, Selwyn and North Canterbury areas.

Methodist Church

Methodist Church provide programmes and services that help those in need and empower as well as those who need support, irrespective of age, ethnicity or religion.

03 375 1470

He Waka Tapu

He Waka Tapu has a wide range of programmes and services to help both individuals and the community. There is a referral process that must be completed before accessing any services. He Waka Tapu support individuals, groups, and have a supported accommodation whare for tangata whaiora who want to reduce harm and or stop the addiction of alcohol and drugs. Individual and group programmes are available to learn about your behaviours and ways to keep your whānau safe. Groups consist of kōrero and action-based activities like mau rākau, waka ama. MMA & bread making! We are a family court accredited stopping violence provider here in Christchurch and Ashburton, we have registered nurses onsite that are available to support you or your whānau health needs, in a comfortable and relatable environment for you to discuss the areas that are important to you. You may want to chat about medications, start up at the gym, or just have a friendly chat. Our rangatahi and community are important to us and we want to work towards reducing the negative numbers in this space and provide tools and information that helps people strengthen their happy place.


He Waka Tapu is open Monday - Friday, 8:30am - 5:00pm.
The Christchurch office is also open on Saturday 8:30am - 5:00pm.

0800 HE WAKA (43 9252)


St John of God Hauora Trust

St John of God Hauora Trust is a leading provider of disability, youth and social services in Aotearoa, New Zealand. St John of God Hauora Trust support people living with a physical or neurological disability as well as vulnerable young people and their whānau, along with residential support services, rehabilitation and therapy, heath and wellbeing, community development, young parents and early childhood education.

03 339 1790
189 Peterborough Street

Christchurch City Mission
The Christchurch City Mission was born in 1929 when a few caring volunteers handed out bowls of stew to 19 unemployed men. Today the Mission’s Foodbank provides tens of thousands of meals every year, we offer emergency accommodation for men and women with nowhere else to go, we run day programmes for men and women to lift their life and work skills, as well as host a residential detox unit for people trying to quit alcohol or drugs, we employ social workers, addiction counsellors and a budget adviser, we also have an onsite medical unit. Christchurch City Mission provides Food Bank, support with homelessness and housing, alcohol and drug addiction, learning and development, social enterprises, community support, Op shops, back to school, community Connectors, day programmes, financial mentors and community development


Monday to Friday 8:30am - 5pm
If you need urgent support around Food / Housing / Addiction - please call 0800 787855.

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Health & Wellbeing

Bike Lessons 
For former refugee and migrant women. 

Run by women, for women. 

Location: Addington School
Thursdays 2nd Feb – 30th Mar 2023
5-7pm - come when you can.
Lessons are FREE.

Bikes & helmets provided.

Women's Centre

To provide a safe, welcoming, women's-only environment. 
To offer confidential, non-judgemental support, referral and access to resources.
To affirm women and support them in making choices in their lives.
To maintain and encourage feminist ideals for the Centre.
To work towards social change fo
r the benefit of all women.
To educate and inform the commu
nity about issues affecting women.
To promote personal growth, self-determination and autonomy for all women.

Mental Health Education and Resource Centre

Canterbury Mental Health Directory and referral pathways. E-Library of resources, downloadable fact sheets, workforce development and community education, COVID-19 information/ update, National helpline contact details.

Ministry of Health
Coping after a traumatic event and supporting your kids after a traumatic event (resources available in multiple languages).

Health Info
Local health information for Cantabrians.

Our no-fault scheme covers everyone in New Zealand if you're injured in an accident. The scheme covers children, beneficiaries, students, if you’re working, unemployed or retired. It also includes visitors to New Zealand if they're injured while they're here. Whether you've been injured in the Christchurch attacks or have lost a loved one, we're here to help. We'll work with you and your family to make sure you get the help you need - whether you live in New Zealand or overseas.Support available: If you have been injured, for families who have lost a loved one, Ongoing support for children in New Zealand, paying for loss of income.


Monday to Friday 8:30am - 5pm
0800 101 996 / +64 7859 8678
ACC Christchurch branch: BNZ Centre, Level 2 101-111 Cashel St Christchurch.

Primary Health Care - GP
Free GP visits for 13 years and under. Physical and/or mental health needs. Access to Health Improvement Practitioners (HIP) and Health Improvement Coaches (HIC) and Brief Intervention Co-ordinator (BIC) Medical Centres/ Practices across Canterbury.


Etu Pasifika
Etu Pasifika provide a range os services for the whole family including mental health.


People can call for free or text any time, day or night, to talk to a trained counsellor.

Smiling Mind App

Mindfulness app - download via iTunes, Google Play etc.

All right?
The simple things we can do everyday to look after ourselves and others.

Victims Info
Get information and support if you have been affected by a crime.

Odyssey House
Our mission is to improve the wellbeing (Life quality) of individuals, family and community affected by addiction, mental health and related issues Male and Female Youth AOD residential Programme (ages 14 - 18) , Male and Female Youth AOD day Programme (ages 12 - 18) ,The community Youth Mental Health Service (CYMHS) now called Manu Ka Rere, Youth Alcohol and other Drug Motivation and Education Group (ASAP), Odyssey Youth Outreach service, Take Charge


03 358 2690

Fax: (03) 3582907

98-100 Greers Road, Burnside, Christchurch, New Zealand

Familial Trust
We provide support to family & Whanau impacted by a loved ones addiction Face to Face Support, Peer support groups, education groups, advocacy, over the phone support, children and youth programmes, youth work, information giving/ advice.

After A Suicide 

Offering practical information and guidance to people who have lost someone to suicide.

Website: www.afterasuicide 

Heath & Wellbeing


Muslim Wellbeing Ōtautahi (Purapura Whetu Trust)

Our team provides culturally appropriate, multilingual support for families in the Muslim community. We provide a confidential and non-judgmental service focused on the individual needs of each client. Our team empower people in their daily lives, advocate for their needs and are able connect them with relevant agencies if required. Our mobile team will provide support to the Muslim community in the Canterbury area in their home and/or the community. We understand that each situation is unique, so we tailor the support to suit you. Holistic care, treatment and wellness plans Practical daily living, household management and developing routines Identifying your goals and supporting you with the steps to achieve them Pursuing a healthy lifestyle, including physical activity and healthy eating Finding training, study, and job opportunities including support with applications Relationship building with friends and family Connection with the community Access to social, legal and community services Advocacy with social, legal and community services. All ages. Multilingual. Free Service.


Monday to Friday


166 St Asaph Street, Christchurch

An-Noor Childcare Centre

Education and care for Muslim and non Muslim children.The curriculum is based on Te Whāriki, the early childhood. Additional Optional Services: one-to-one weekly pre-writing, pre-reading, math, Arabic and Qura’n lessons. Door to door pick-up and drop-off service curriculum, and Islamic beliefs. It is informed by assessment, planning and evaluation, that demonstrates an understanding of children’s learning, their interests, whānau and life context. one-to-one weekly pre-writing, pre-reading, math, Arabic and Qura’n lessons. Door to door pick-up and drop-off service.5 and under English, Arabic and Te Reo Maori. Open: 8.15am- 5pm Monday-Friday, with holiday programmes available for older children to support our families (dependant on demand)We are able to accommodate both pricing plan enrolments set on minimum hours, as well as per hour bookings to allow flexibility with days and hours.


48 Springs Road, Hornby, Christchurch 8042


UCMUSA - University of Canterbury Muslim Student Association

The running and maintaining of the university Musallah. Events for uni students. Voice of Muslim students at the university of canterbury35-37 Creyke Road, Ilam, Christchurch 8041UC Muslim Students Association – Ukhwah | Da'wah | Tarbiyah (

Nawwawi Centre

Nawawi Center is a Muslim grassroots registered charity founded in 2008 that develops and provides programmes to nurture confident, balanced youth with a strong rooted New Zealand Muslim Identity. These programmes intertwine spirituality, education, culture, mental health and society and are provided in safe, caring, and positive environments for youth. Over the years, we have run events and projects ranging from educational workshops, camps and retreats to community festivals.


Sakina Trust

Sakinah Community Trust believes Muslim women can be active agents of change. Women in the Muslim community have played a vital role in contributing to its development, security and progress; their talents and skills should be harnessed. There are many women in the Muslim community with great ideas and abilities to plan and deliver projects that will work towards the well-being and spiritual development of the Muslim community and the wider society." Sakinah Community Trust is well placed to bridge the gap between those most directly impacted by the attacks and those from the wider community that have wanted to offer their energies, donations, and aroha in response. Sakinah Community Trust aims to connect the various separate entities into a whole piece.

Kiwi Muslim Directory

The Kiwi Muslim Directory is the only Muslim information portal in New Zealand published its  1st edition in 2009, a common platform to reach people from more than 42 ethnicity. The directory is acknowledged by the Federation of Islamic Association of NZ, (which is a Federation of several regional New Zealand Muslim Associations) and other organisations as a useful resource for the community. Every year 7500 copies are printed and distributed.  Today we are happy to say most of the Muslims in NZ are using Kiwi Muslim Directory.

Kahui Tu Kaha

Muslim Support, based in Tamaki Makaurau Auckland. A not-for-profit provider of housing and mental health services. We provide education to the Muslim community on mental health; individual mental health support, and advice/education to DHB Mental Health and Addictions staff.

0800 559 592 

The federation of the Islamic Associations of New Zealand (FIANZ)

FIANZ is an apex body guiding the New Zealand Muslims in the promotion of religious, social, educational, cultural and economic activities in accordance with the principles of Islam as enshrined in the Holy Qur’an and the Sunnah. FIANZ endeavours to build better understanding between the Muslim community and the various ethnic and religious communities in New Zealand so as to live harmoniously and cohesively for better life for all. 

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March 15


If you've been affected by the events of 15 March 2019, we may be able to help - even if you're not on a benefit.Our Kaiwhakaoranga specialist case managers will help you get support. This may include help with employment, financial assistance, immigration, social support and other needs.



Afiya is designed for adults of Muslim faith affected by the 15 March 2019 mosque attacks. After an event like this, people often notice ongoing pain, tension and headaches as well as emotions like anxiety and grief. There is a group for men and a group for women, run separately.""Before the group, you will meet one of the group leaders (with an interpreter if needed). We want to better understand your issues and come up with your goals for treatment. Then the group meet once a week for 6 weeks. Each session is 2.5 hours long. We want you to have a safe place to consider ideas that might help you feel better and be able to try them.""If you are interested you can be referred by a number of agencies including: Christchurch Resettlement Services, Victim Support, Purapura Whetu, Or your GP"The group is run in the community at either: Christchurch Resettlement Services (CRS) or Purapura Whetu, (PPW).

Victim Support

Victim Support drew heavily on the capacity and capability of its network of more than 500 trained and experienced Support Workers from across New Zealand. The response equated to thousands of support hours and phone calls by staff and volunteers.Support Workers continued helping with ongoing trauma support, as well as practical guidance, referring victims to agencies for additional support and accessing much needed counselling.


18.03.22 - Three years on from the Christchurch mosque attacks, has anything changed? 

15.03.22 - Mosque attack survivor Temel Atacocugu finishes 350km Walk for Peace 

15.03.22 - Remembering March 15, three years on 

05.10.21 - Meeting complex mental health needs within Muslim community

13.03.21 - 'They are us': Christchurch shooting victims remembered two years on 


08.07.20 - Toy bears gifted to refugee children on arrival to Christchurch - their new home 

10.03.20 - 15 March 2020 – the anniversary of the Christchurch Mosque shootings 


29.02.20 - Husna's story: Terror attack survivor Farid Ahmed pens tribute book to slain wife 

08.10.19 - Māori support for Muslim community continues 

08.10.19 - Auckland terror victim support workers hand over to Christchurch team 

19.03.19 - They are us: A memorial to the lost

In their words: remembering the Christchurch mosque attacks

March 15


Kiwiable Leisure Card

It aims to help reduce the cost of participating in recreation, sport and leisure for people with disabilities. 

Telephone: 039418210


Volunteering Canerbury

Supports with recruitment and training of volunteers for non-profit or community organizations, for either long-term or a particular project.

Telephone: 033662442



Yellow Brick Road

We offer families/whānau and those close to someone with a mental illness a Fieldworker service that provides information, education, advocacy, family peer support, Family Connections Programme (BPD/Emotional Dysregulation), Children Understanding Mental Illness Programme (CUMI), Stepping Out - for women supporting someone with mental illness, Compass Programme for teenagers, WAVES Programme - for adults bereaved by suicide, and suicide bereavement wrap-around support.

Telephone: 03 366 9284



PEETO English Language College

Service include ESOL course, CV preparation, pre-employment training, employment referrals, interview skills and cultural orientation programmes.

Telephone: 033432890



Adventure Specialist Trust 

Adventure Specialties Trust provides a range of outdoor programmes in adventure therapy with youth, families and specialist groups; youth development and outdoor education. In most circumstances we provide our services to people who are already engaged with a school, a community agency or other services. 

Telephone: 033484547



Catholic Social Services 

We provide no cost professional counselling, family work, group courses for adults and children/young persons.

Telephone: 033790012


Christchurch City Mission 

The Christchurch City Mission supports, cares and advocates for people marginalised by social and economic factors and who are at risk through poor mental health, family breakdown, unemployment, inadequate housing, financial mismanagement and drug/alcohol abuse.

Telephone: 033650635



Kiwi Family Trust 

The key purpose of the organisation is to 'help people to help themselves'. Programmes include: Personal development, parenting and clear communication programmes, life coaching, one-on-one mentoring, family support, youth camps and activities etc.

Telephone: 039638040



Skylight Trust 

Skylight is a highly regarded national not-for-profit trust that enables children, young people, their families/whānau and friends to navigate through tough times of trauma, loss and grief. Skylight also facilitates their access to expert information, education, professional services and support. We also educate, train and support professionals, agencies and individuals who assist those dealing with trauma, loss and grief.

Telephone: 049396767



Familial Trust  

We provide a variety of services, free of charge to anyone affected by a loved one's addiction. This ranges from one on one counselling, peer support, educational groups and youth programmes.

Telephone: 039811093



Manu Ka Rere (Formally known as Community Youth Mental Health Service)

A free service for young people aged 13-24 who are seeking support with their wellbeing. We offer face to face counselling sessions, group work therapy, education and other activities.


03 281 7616

Waipuna (SJOG)

For youth 13 -24. Youth Social Work and Alcohol and Other Drugs (AOD) counselling.


03 386 2159


Free Support for young people facing crisis.


Call 0800 376 633 or text 234


Plunketline 24/7

Plunket nurse health concerns for 0-5 years old. 24 hours.


0800 933 922


Right Service Right Time

The aim is for every child, young person and their family, whatever their circumstance, to get the right service at the right time.



Online, interactive programme to help young people understand and cope with worry and anxiety. For young people aged 7-19 years old.


Child Adolescent and Family (CAF) Service Access Team, CDHB

The aim is for every child, young person and their family whatever the circumstance, to get the right service at the right time.

Pukemanu Centre (Dovedale Centre)

Provides free assessments and interventions on a short term basis for children and families not currently receiving support from other agencies. Run by University of Canterbury's Child and Family Psychology programme.


298 Youth Health

Free medical and counselling services for those aged 10-24 years old.


03 943 9298


Youth Forensic Team

provides a consult and liaison role, as well as an assessment and treatment service, for youth aged 10-18 years with moderate to severe mental health issues involved in the Youth Justice System.


03 337 8666

Fifth Floor, Heathcote Building

Children in Care Team

A service for children and young people between the ages of 0-12 years, including those who are in the custody of the Chief Executive of Oranga Tamariki - Ministry of Vulnerable Children, and who have a confirmed or suspected moderate to severe mental health issue.


03 337 7970

Cnr Montreal and Cashel St


Child, Adolescent and Family (CAF) Mental Health Service

This service provides specialist community and inpatient mental health services, including assessment, treatment and education, for individuals and their families. It also provides consultation and liaison for general practitioners, schools and key allied health and social service agencies as well as providing inpatient services to the South Island and a consultation service to North and South Canterbury.



Volunteering Canterbury

Supports with recruitment and training of volunteers for non-profit or community organizations, for either long-term or a particular project. 

Telephone: 033662442



PEETO English Language College

Service include ESOL course, CV preparation, pre-employment training, employment referrals, interview skills and cultural orientation programmes.

Telephone: 033432890


Kiwi Family Trust

The key purpose of the organisation is to 'help people to help themselves'. Programmes include: Personal development, parenting and clear communication programmes, life coaching, one-on-one mentoring, family support, youth camps and activities etc.

Telephone: 039638040



Catapult Employment Services 

It is a free supported employment service for both employers and jobseekers. Catapult supports jobseekers to obtain suitable, long term employment. We work with clients who have health issues or barriers to obtaining employment, or who are having significant difficulties in obtaining employment.

Telephone: 033657005




Workbridge is a free specialist nationwide employment service that works with people with all types of disability, injury or illness to assist them into paid employment. This includes assisting you to set your work goals, building your job search skills (such as applying for jobs, interview skills, developing a curriculum vitae) and matching your abilities to employment opportunities.

Telephone: 0508858858



Christchurch Budgeting Services

Our vision is communities where everyone is financially literate and has the ability to independently manage their own financial future and lives with pride for themselves and their families.

• A non-judgemental, empathic service that respects your needs and independence.

• Practical tools that you can use to manage your own finances.

• Support and assistance for you to fully understand your financial situation.

• Advocacy to ensure that you are receiving all correct entitlements.

• Advocacy to ensure Creditors, Debt Collection Agencies, Landlords, Financiers, Bankers, Retailers, Employers and Government Agencies are complying with the law.

• Accessible and understandable information to ensure you clearly understand all available options and are able to accurately assess the risks and benefits relating to the choices you make.

• Assistance to prepare a financial plan and then, if you choose, support and encouragement to stick to your plan.


03 366 3422

55 Lunns Road Christchurch 8024

Beneficiary Advisory Service

Located in Christchurch and servicing the Canterbury area. If you’re having difficulties with Work & Income we provide information, support and advocacy.There are a number of grants that Work and Income may be able to provide if you meet the income limit (see end of this page for income limits). Work and Income maybe be able to help with the following if you are on a low income or benefit: Funeral costs, ambulance fees, bedding, car repairs, child restraints for motor vehicles or cycle helmets, clothing, drivers license, dental treatment, electricity, gas or water bills, furniture, glasses, housing, identification document fees, laser therapy for removal of birthmarks, long-acting reversible contraception, repair and maintenance of onsite effluent treatment systems, school uniform & costs, wigs and hair pices, solo parents experiencing family violence, telephone installation, tenancy tribunal fees, vasectomies and termination of pregnancies, medical treatment and whiteware.


Monday to Friday. Closed public holidays.


03 379 8787

Christchurch Community House, 301 Tuam St, Christchurch Central 8011

Mayor's Welfare Fund

The fund works with other helping agencies in the city and can provide assistance on a one-off basis where real need can be shown. The fund is a last resort measure when people have exhausted other appropriate sources such as Work and Income New Zealand (WINZ). The Mayor's Welfare Fund is only available for Christchurch City residents. As every applicant's circumstances are unique and the criteria for different categories of assistance varies. Applicants need to contact the Mayor's Welfare Administrator. The fund has a limited amount of funding categories with which it can assist applicants and criteria on levels of assistance apply. The Mayor's Welfare Fund can only assist once in a twelve-month period. School principals may apply on behalf of students to the Mayor's Welfare Fund's Child Enrichment Fund for grants to help students participate in extra-curricular activities they would otherwise miss out on due to exceptional circumstances of severe hardship.

Civic Offices, 53 Hereford Street

NZ Government - Disability Allowance

If you or a family member has a disability that is likely to continue for at least 6 months, Work and Income may be able to help with costs such as ongoing visits to the doctor, medicines, medical alarms, medical alert bracelets, and travel. You do not have to be on a benefit to qualify for a Disability Allowance. Find out what you can get, if you can get it, how to apply, and how to let Work and Income know if your costs change.Disability Allowance | New Zealand Government

Variety: Kiwi Kid Sponsorship

Variety provides tailored, flexible support to children and young people experiencing financial hardship throughout NZKiwi Kid Sponsorship matches a child to an individual sponsor who provides $450 per year, per child.Apr-17Information for Caregivers, School Champions and Referrers


Manawanui is New Zealand’s expert in supporting people with self-directed disability funding options and the leading host provider of Individualised Funding (IF). 

With IF, you are allocated support hours which are then calculated to an annual budget. You choose how you spend it, and the people you employ to support you. Our team can help you develop a service plan which fits your needs.



Mana Ake

Mana Ake provides support to children in Canterbury, in years 1-8 at school, promoting wellbeing and positive mental health. We can support children at school and at home and provide advice, guidance and workshops for parents, whānau and teachers. Primary School ages.

Social Workers in School (SWiS)

Social workers work with the most at-risk children, their families or whānau and schools to develop plans to improve their safety, wellbeing and educational outcomes. This family or whānau involvement is also vital to achieving long term successful outcomes. SWiS social workers are employed by NGOs, not the school, but they work in partnership with school staff as part of the school community.SWiS is a primary and intermediate school-based community social work service for at-risk children to improve their safety, wellbeing and educational outcomes.SWiS social workers work primarily with children or tamariki in years one to eight (ages 5 -12).


03 332 2541

23 Glenelg Spur Hillsborough, Christchurch 8022


School Counsellors (High School)

Helping students to explore their difficulties and concerns, and to develop their capabilities and resilience within the high school space. Contact via locally attended high school. School Contacts: Principal, Deputy Principal, Special Education Needs Coordinator (SENCO), Year Dean, Youth Worker. Contact via locally attended primary, intermediate or high school.


Public Health Nurse

Support children, young people and their families across schools in Canterbury with nurses based at some rural facilities.




Whatever it is, we’re here. Free call or free text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor or talk to a peer support worker. Our service is completely free. We offer brief 1:1 counselling support where we focus on one or two key things you need support for. Find out more about the service 1737 provides. We recruit to be a culturally diverse team. We mainly provide support in English but there may be cases where we can connect you with someone from your language of origin.

Call or Text 1737 


For general health advice and information. Available 24 hours a day, 7 days a week. They can arrange to talk with you in your language - when your call is answered, say you'd like an interpreter and the language you’d like to speak in. They can also engage with the NZ Relay Services and support you if you are Deaf, hearing impaired, Deafblind or speech impaired. Note that NZ Relay Services are only available for limited hours. Phone calls are free – including from a mobile phone.


0800 611 116  


Youthline is here to support all young people - this includes young people who are struggling (with their mental health or other issues), as well as young people who want to learn, grow and give back to their community. Youthline offers a free 24/7 Helpline service (text, phone, webchat & email), free face-to-face counselling services, youth mentoring, programs in schools and communities to help people grow and develop. 

0800 376 633  

Alcohol Drug Helpline  

Brief description of service: 24 hours a day, 7 days a week, to speak with a trained counsellor. All calls are free and confidential. The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking we can assist with information, insight and support. If you are a family/whānau member, friend or professional concerned about someone else we can help you develop strategies for yourself and the other person.

0800 787 797 


Confidential support – 24 hours a day, 7 days a week. Whatever the issue, we’re here to listen. We’re committed to providing a safe, effective and confidential service to support the emotional and mental wellbeing of our callers and communities. Calls and text messages are answered by qualified counsellors and highly trained volunteers. Volunteer counsellors undergo world class counselling training and supervision, providing a caring and professional service to a wide range of people in need. They deal with many kinds of issues including psychological and emotional distress, financial and work issues, marriage and family problems and with callers who are lonely, ill, depressed or the victims of violence or abuse. 

0800 543 354 

Suicide Crisis Helpline 

Free, nationwide service available 24 hours a day, 7 days a week and is operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training. 

0508 828 865 (0508 TAUTOKO) 


Has joined Whatsup  

0800 543 754 


It’s free, available across Aotearoa and open 7 days a week/365 days a year including public holidays. Phone: Mon-Sun 11am-11pm. Webchat: Mon-Sun 11am-10.30pm. All conversations are confidential so you won’t get in trouble or judged for saying anything. We’re trained counsellors. You can speak with a women or man counsellor and if you have spoken with a counsellor before you can ask to speak to the same person if you want.

0800 942 8787 

Depression Helpline (Available 24/7) 

When we are anxious or depressed it can change the way we think, feel and act. Dealing with tough times can be hard but you’re not alone. Take a small step by getting ideas or support on how to take care of yourself and others. Various articles, self-test and stories available on the website.

Call 0800 111 757 or Text 4202

Anxiety helpline (Available 24/7) 

Our Helpline gives vital support to people of any age who experience all forms of anxiety, including Panic Attacks, Phobias and Obsessive Compulsive Disorders and to family or friends supporting someone with anxiety.  If you're feeling anxious and would like to talk to someone about anxiety or would like to seek advice for a friend or family member - you can phone our free 24/7 Anxiety Helpline wherever you are in Aotearoa. Wāea mai ki a mātau. Give us a call. 

0800 269 4389 (0800 ANXIETY) 

Glossary of Islamic Terms
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Glossary of Islamic Terms

Word - Translation/ Definition 


An out-loud call to prayer, used to signal prayer timings. Recited 5 times a day in a melodic tone. Example:


Arabic word for God

As-Salaamu alaikum

Standard Muslim greeting, meaning: “peace be upon you”

Wa alaikum assalam

A common response to “As-Salaamu alaikum” which means “and may peace be with you too”


The community of believers; a united term for all Muslims in the world


Hajj refers to the annual pilgrimage to Makkah


Islamic legal rulings


Permissible in Islamic law


Impermissible in Islamic law


Actions that the Prophet Muhammad (SAW) did or said that we should do but are not compulsory


The word hijab describes the act of covering up but is often used to describe the headscarves worn by Muslim women


Translate to “if God wills”. Used to express hope for something to take place in the future while indicating the dependence of everything upon the will of God


Religion that Muslims follow

The five pillars of Islam

The five pillars refer to:

  • the testimony of faith

  • to pray the five daily prayers

  • to fast in the month of Ramadan

  • to pay alms

  • to go on Hajj (the pilgrimage to Makkah) once in a lifetime


Friday communal prayer. Compulsory for all Muslim men to attend and highly recommended for Muslim women


Arabic word for Mosque


Place of prayer and worship for Muslims


Someone who believes in Islam


The holy book of Islam


The 9th month in the Islamic Calendar, considered the holiest month of the year. One of the main significances of the month involves fasting which entails (but not limited to) abstaining from food, drink and sexual relations from sunrise to sunset


Arabic word for fasting


Refers to the testimony/declaration of faith


Refers to both the 5 mandatory daily prayers as well as any voluntary prayers


Invocations/supplications to God


Abbreviation of the phrase ‘sallallahu alaihi wasallam’, which means "may the blessing and peace of Allah be upon him." This is only used in reference to the Prophet Muhammed (S.A.W)




Obligatory tax/ alms


Translates to ‘God has willed it’; used as a term of appreciation


Translates to ‘praise be to God’. Commonly used as a term of exclamation


Translates to ‘praise belongs to God.’ Commonly said in response to something good to express gratitude/thanks to God

Jazak Allahu khayr

Translates to ‘may God reward you with good.’ Used as a form of thanks

Wa eyakum

The response to ‘Jazak Allahu Khayr’ which translates to “and to you too”

Allahu Akbar

Translates to ‘God is greater’. A common expression of joy when something momentous happens




Mandatory ablution before prayer


Used at the end of any dua (Like Amen), it translates to ‘in agreement with’


Translates to ‘blessing.’ An important concept, barakah is a manifestation of Divine Grace which enhances and increases the bounties of God in our lives


Translates to ‘in God’s name.’ Used before starting/at the beginning of anything


Refers to the material world


Translates to the ‘afterlife.’ Central ideology of Islam, that there is a life after death


Either translated as: “to believe” or as ‘faith’


To do everything with excellence


The person leading salah


Translates to ‘struggle’ both internal and external. Internal struggle is against one’s own nafs (ego), passions and weaknesses.
E.g. you don’t feel like praying but you do anyway. A common example of external struggle is talking to the teachers at school to organize a space to pray in lunch break.



Can be translated as alms. A required tax on certain types of wealth and assets to be distributed to those in need.

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