Canterbury Refugee Resettlement and Resource Center
Canterbury refugee resettlement and resource center have a vision of a healthy, dynamic that has connected refugee background families participating in Aotearoa/New Zealand. The Canterbury Refugee Resettlement and Resources Centre advocates on behalf of the refugee communities resettled in the Canterbury area, as the first contact point for agencies aiming to liaise with the wider community or individuals of refugee background, working to disseminate relevant information, community skills, and knowledge through a grassroots approach to consultative communication. The CRRRC aims to bridge the gap between the refugee background people of all ages by creating a more harmonious, and welcoming inclusive environment through building a shared respect, by connecting our common experiences and celebrating our differences.
(03) 377 2544 or (03) 377 2538
39 Nursery Road, Philipstown, Christchurch 8011
Christchurch Resettlement Services
Christchurch Resettlement Services provide a range of support one of them being Psychosocial and Mental Health support for people affected by the 15 March mosque attacks, with the majority of victims being of refugee or migrant background, these communities have been especially affected. In addition to its support services, CRS is also helping with the response in other ways, including coordinating activities which enable refugee and migrant background people the opportunity to socialise and engage in physical activity, along with promoting similar programmes organised by other agencies, supporting local Muslim associations in their community work, bridging relationships between the Muslim community and other agencies to enable them to deliver services to affected people.
Level 1, 283 Lincoln Road, Addington Christchurch 8024
Community Law Canterbury is a not-for-profit organisation that works to reduce and remove barriers to the law. by providing accessible, quality legal help to people in Canterbury and the West Coast, who face barriers in accessing justice. Community Law Canterbury offers a general legal advice service, information services, specialist advice, and education services, as well as advice from a lawyer who is experienced in particular areas of law. Including family, employment, ACC, voluntary sector & youth.
Drop-in services (multiple drop-in centers)
Saturday mornings and Monday, Tuesday and Thursday evenings
List of food banks in Christchurch: www.cinch.org.nz/categories/a-z/f/1108/entries
Kainga Ora (housing)
Since 1883, The Salvation Army has fought poverty and social and spiritual distress in New Zealand. Salvation army has help more than 120,000 families and individuals in need each year, with budgeting advice, food and clothing assistance, life skills programmes and other comfort and support.
Presbyterian Support Services/ Family Works
Presbyterian support services/ family works are community services and home based support, based in Christchurch, Selwyn and North Canterbury areas.
Methodist Church provide programmes and services that help those in need and empower as well as those who need support, irrespective of age, ethnicity or religion.
03 375 1470
He Waka Tapu
He Waka Tapu has a wide range of programmes and services to help both individuals and the community. There is a referral process that must be completed before accessing any services. He Waka Tapu support individuals, groups, and have a supported accommodation whare for tangata whaiora who want to reduce harm and or stop the addiction of alcohol and drugs. Individual and group programmes are available to learn about your behaviours and ways to keep your whānau safe. Groups consist of kōrero and action-based activities like mau rākau, waka ama. MMA & bread making! We are a family court accredited stopping violence provider here in Christchurch and Ashburton, we have registered nurses onsite that are available to support you or your whānau health needs, in a comfortable and relatable environment for you to discuss the areas that are important to you. You may want to chat about medications, start up at the gym, or just have a friendly chat. Our rangatahi and community are important to us and we want to work towards reducing the negative numbers in this space and provide tools and information that helps people strengthen their happy place.
He Waka Tapu is open Monday - Friday, 8:30am - 5:00pm.
The Christchurch office is also open on Saturday 8:30am - 5:00pm.
0800 HE WAKA (43 9252)
St John of God Hauora Trust
St John of God Hauora Trust is a leading provider of disability, youth and social services in Aotearoa, New Zealand. St John of God Hauora Trust support people living with a physical or neurological disability as well as vulnerable young people and their whānau, along with residential support services, rehabilitation and therapy, heath and wellbeing, community development, young parents and early childhood education.
03 339 1790
189 Peterborough Street
Christchurch City Mission
The Christchurch City Mission was born in 1929 when a few caring volunteers handed out bowls of stew to 19 unemployed men. Today the Mission’s Foodbank provides tens of thousands of meals every year, we offer emergency accommodation for men and women with nowhere else to go, we run day programmes for men and women to lift their life and work skills, as well as host a residential detox unit for people trying to quit alcohol or drugs, we employ social workers, addiction counsellors and a budget adviser, we also have an onsite medical unit. Christchurch City Mission provides Food Bank, support with homelessness and housing, alcohol and drug addiction, learning and development, social enterprises, community support, Op shops, back to school, community Connectors, day programmes, financial mentors and community development
Monday to Friday 8:30am - 5pm
If you need urgent support around Food / Housing / Addiction - please call 0800 787855.
Health & Wellbeing
To provide a safe, welcoming, women's-only environment.
To offer confidential, non-judgemental support, referral and access to resources.
To affirm women and support them in making choices in their lives.
To maintain and encourage feminist ideals for the Centre.
To work towards social change for the benefit of all women.
To educate and inform the community about issues affecting women.
To promote personal growth, self-determination and autonomy for all women.
Mental Health Education and Resource Centre
Canterbury Mental Health Directory and referral pathways. E-Library of resources, downloadable fact sheets, workforce development and community education, COVID-19 information/ update, National helpline contact details.
Ministry of Health
Coping after a traumatic event and supporting your kids after a traumatic event (resources available in multiple languages).
Local health information for Cantabrians.
Our no-fault scheme covers everyone in New Zealand if you're injured in an accident. The scheme covers children, beneficiaries, students, if you’re working, unemployed or retired. It also includes visitors to New Zealand if they're injured while they're here. Whether you've been injured in the Christchurch attacks or have lost a loved one, we're here to help. We'll work with you and your family to make sure you get the help you need - whether you live in New Zealand or overseas.Support available: If you have been injured, for families who have lost a loved one, Ongoing support for children in New Zealand, paying for loss of income.
Monday to Friday 8:30am - 5pm
0800 101 996 / +64 7859 8678
ACC Christchurch branch: BNZ Centre, Level 2 101-111 Cashel St Christchurch.
Primary Health Care - GP
Free GP visits for 13 years and under. Physical and/or mental health needs. Access to Health Improvement Practitioners (HIP) and Health Improvement Coaches (HIC) and Brief Intervention Co-ordinator (BIC) Medical Centres/ Practices across Canterbury.
Etu Pasifika provide a range os services for the whole family including mental health.
People can call for free or text any time, day or night, to talk to a trained counsellor.
Smiling Mind App
Mindfulness app - download via iTunes, Google Play etc.
The simple things we can do everyday to look after ourselves and others.
Get information and support if you have been affected by a crime.
Our mission is to improve the wellbeing (Life quality) of individuals, family and community affected by addiction, mental health and related issues Male and Female Youth AOD residential Programme (ages 14 - 18) , Male and Female Youth AOD day Programme (ages 12 - 18) ,The community Youth Mental Health Service (CYMHS) now called Manu Ka Rere, Youth Alcohol and other Drug Motivation and Education Group (ASAP), Odyssey Youth Outreach service, Take Charge
03 358 2690
Fax: (03) 3582907
98-100 Greers Road, Burnside, Christchurch, New Zealand
We provide support to family & Whanau impacted by a loved ones addiction Face to Face Support, Peer support groups, education groups, advocacy, over the phone support, children and youth programmes, youth work, information giving/ advice.
Muslim Wellbeing Ōtautahi (Purapura Whetu Trust)
Our team provides culturally appropriate, multilingual support for families in the Muslim community. We provide a confidential and non-judgmental service focused on the individual needs of each client. Our team empower people in their daily lives, advocate for their needs and are able connect them with relevant agencies if required. Our mobile team will provide support to the Muslim community in the Canterbury area in their home and/or the community. We understand that each situation is unique, so we tailor the support to suit you. Holistic care, treatment and wellness plans Practical daily living, household management and developing routines Identifying your goals and supporting you with the steps to achieve them Pursuing a healthy lifestyle, including physical activity and healthy eating Finding training, study, and job opportunities including support with applications Relationship building with friends and family Connection with the community Access to social, legal and community services Advocacy with social, legal and community services. All ages. Multilingual. Free Service.
Monday to Friday
166 St Asaph Street, Christchurch
An-Noor Childcare Centre
Education and care for Muslim and non Muslim children.The curriculum is based on Te Whāriki, the early childhood. Additional Optional Services: one-to-one weekly pre-writing, pre-reading, math, Arabic and Qura’n lessons. Door to door pick-up and drop-off service curriculum, and Islamic beliefs. It is informed by assessment, planning and evaluation, that demonstrates an understanding of children’s learning, their interests, whānau and life context. one-to-one weekly pre-writing, pre-reading, math, Arabic and Qura’n lessons. Door to door pick-up and drop-off service.5 and under English, Arabic and Te Reo Maori. Open: 8.15am- 5pm Monday-Friday, with holiday programmes available for older children to support our families (dependant on demand)We are able to accommodate both pricing plan enrolments set on minimum hours, as well as per hour bookings to allow flexibility with days and hours.
48 Springs Road, Hornby, Christchurch 8042
UCMUSA - University of Canterbury Muslim Student Association
The running and maintaining of the university Musallah. Events for uni students. Voice of Muslim students at the university of canterbury35-37 Creyke Road, Ilam, Christchurch 8041UC Muslim Students Association – Ukhwah | Da'wah | Tarbiyah (home.blog)
Nawawi Center is a Muslim grassroots registered charity founded in 2008 that develops and provides programmes to nurture confident, balanced youth with a strong rooted New Zealand Muslim Identity. These programmes intertwine spirituality, education, culture, mental health and society and are provided in safe, caring, and positive environments for youth. Over the years, we have run events and projects ranging from educational workshops, camps and retreats to community festivals.
Sakinah Community Trust believes Muslim women can be active agents of change. Women in the Muslim community have played a vital role in contributing to its development, security and progress; their talents and skills should be harnessed. There are many women in the Muslim community with great ideas and abilities to plan and deliver projects that will work towards the well-being and spiritual development of the Muslim community and the wider society." Sakinah Community Trust is well placed to bridge the gap between those most directly impacted by the attacks and those from the wider community that have wanted to offer their energies, donations, and aroha in response. Sakinah Community Trust aims to connect the various separate entities into a whole piece.
Kiwi Muslim Directory
The Kiwi Muslim Directory is the only Muslim information portal in New Zealand published its 1st edition in 2009, a common platform to reach people from more than 42 ethnicity. The directory is acknowledged by the Federation of Islamic Association of NZ, (which is a Federation of several regional New Zealand Muslim Associations) and other organisations as a useful resource for the community. Every year 7500 copies are printed and distributed. Today we are happy to say most of the Muslims in NZ are using Kiwi Muslim Directory.
Kahui Tu Kaha
Muslim Support, based in Tamaki Makaurau Auckland. A not-for-profit provider of housing and mental health services. We provide education to the Muslim community on mental health; individual mental health support, and advice/education to DHB Mental Health and Addictions staff.
0800 559 592
Kaha The federation of the Islamic Associations of New Zealand (FIANZ)
ANZ is an apex body guiding the New Zealand Muslims in the promotion of religious, social, educational, cultural and economic activities in accordance with the principles of Islam as enshrined in the Holy Qur’an and the Sunnah. FIANZ endeavours to build better understanding between the Muslim community and the various ethnic and religious communities in New Zealand so as to live harmoniously and cohesively for better life for all.
If you've been affected by the events of 15 March 2019, we may be able to help - even if you're not on a benefit.Our Kaiwhakaoranga specialist case managers will help you get support. This may include help with employment, financial assistance, immigration, social support and other needs.
Afiya is designed for adults of Muslim faith affected by the 15 March 2019 mosque attacks. After an event like this, people often notice ongoing pain, tension and headaches as well as emotions like anxiety and grief. There is a group for men and a group for women, run separately.""Before the group, you will meet one of the group leaders (with an interpreter if needed). We want to better understand your issues and come up with your goals for treatment. Then the group meet once a week for 6 weeks. Each session is 2.5 hours long. We want you to have a safe place to consider ideas that might help you feel better and be able to try them.""If you are interested you can be referred by a number of agencies including: Christchurch Resettlement Services, Victim Support, Purapura Whetu, Or your GP"The group is run in the community at either: Christchurch Resettlement Services (CRS) or Purapura Whetu, (PPW).
Victim Support drew heavily on the capacity and capability of its network of more than 500 trained and experienced Support Workers from across New Zealand. The response equated to thousands of support hours and phone calls by staff and volunteers.Support Workers continued helping with ongoing trauma support, as well as practical guidance, referring victims to agencies for additional support and accessing much needed counselling.
Manu Ka Rere (Formally known as Community Youth Mental Health Service)
A free service for young people aged 13-24 who are seeking support with their wellbeing. We offer face to face counselling sessions, group work therapy, education and other activities.
03 281 7616
For youth 13 -24. Youth Social Work and Alcohol and Other Drugs (AOD) counselling.
03 386 2159
Free Support for young people facing crisis.
Call 0800 376 633 or text 234
Plunket nurse health concerns for 0-5 years old. 24 hours.
0800 933 922
Right Service Right Time
The aim is for every child, young person and their family, whatever their circumstance, to get the right service at the right time.
Online, interactive programme to help young people understand and cope with worry and anxiety. For young people aged 7-19 years old.
Child Adolescent and Family (CAF) Service Access Team, CDHB
The aim is for every child, young person and their family whatever the circumstance, to get the right service at the right time.
Pukemanu Centre (Dovedale Centre)
Provides free assessments and interventions on a short term basis for children and families not currently receiving support from other agencies. Run by University of Canterbury's Child and Family Psychology programme.
298 Youth Health
Free medical and counselling services for those aged 10-24 years old.
03 943 9298
Youth Forensic Team
provides a consult and liaison role, as well as an assessment and treatment service, for youth aged 10-18 years with moderate to severe mental health issues involved in the Youth Justice System.
03 337 8666
Fifth Floor, Heathcote Building
Children in Care Team
A service for children and young people between the ages of 0-12 years, including those who are in the custody of the Chief Executive of Oranga Tamariki - Ministry of Vulnerable Children, and who have a confirmed or suspected moderate to severe mental health issue.
03 337 7970
Cnr Montreal and Cashel St
Child, Adolescent and Family (CAF) Mental Health Service
This service provides specialist community and inpatient mental health services, including assessment, treatment and education, for individuals and their families. It also provides consultation and liaison for general practitioners, schools and key allied health and social service agencies as well as providing inpatient services to the South Island and a consultation service to North and South Canterbury.
Christchurch Budgeting Services
Our vision is communities where everyone is financially literate and has the ability to independently manage their own financial future and lives with pride for themselves and their families.
• A non-judgemental, empathic service that respects your needs and independence.
• Practical tools that you can use to manage your own finances.
• Support and assistance for you to fully understand your financial situation.
• Advocacy to ensure that you are receiving all correct entitlements.
• Advocacy to ensure Creditors, Debt Collection Agencies, Landlords, Financiers, Bankers, Retailers, Employers and Government Agencies are complying with the law.
• Accessible and understandable information to ensure you clearly understand all available options and are able to accurately assess the risks and benefits relating to the choices you make.
• Assistance to prepare a financial plan and then, if you choose, support and encouragement to stick to your plan.
03 366 3422
55 Lunns Road Christchurch 8024
Beneficiary Advisory Service
Located in Christchurch and servicing the Canterbury area. If you’re having difficulties with Work & Income we provide information, support and advocacy.There are a number of grants that Work and Income may be able to provide if you meet the income limit (see end of this page for income limits). Work and Income maybe be able to help with the following if you are on a low income or benefit: Funeral costs, ambulance fees, bedding, car repairs, child restraints for motor vehicles or cycle helmets, clothing, drivers license, dental treatment, electricity, gas or water bills, furniture, glasses, housing, identification document fees, laser therapy for removal of birthmarks, long-acting reversible contraception, repair and maintenance of onsite effluent treatment systems, school uniform & costs, wigs and hair pices, solo parents experiencing family violence, telephone installation, tenancy tribunal fees, vasectomies and termination of pregnancies, medical treatment and whiteware.
Monday to Friday. Closed public holidays.
03 379 8787
Christchurch Community House, 301 Tuam St, Christchurch Central 8011
Mayor's Welfare Fund
The fund works with other helping agencies in the city and can provide assistance on a one-off basis where real need can be shown. The fund is a last resort measure when people have exhausted other appropriate sources such as Work and Income New Zealand (WINZ). The Mayor's Welfare Fund is only available for Christchurch City residents. As every applicant's circumstances are unique and the criteria for different categories of assistance varies. Applicants need to contact the Mayor's Welfare Administrator. The fund has a limited amount of funding categories with which it can assist applicants and criteria on levels of assistance apply. The Mayor's Welfare Fund can only assist once in a twelve-month period. School principals may apply on behalf of students to the Mayor's Welfare Fund's Child Enrichment Fund for grants to help students participate in extra-curricular activities they would otherwise miss out on due to exceptional circumstances of severe hardship.
Civic Offices, 53 Hereford Street
NZ Government - Disability Allowance
If you or a family member has a disability that is likely to continue for at least 6 months, Work and Income may be able to help with costs such as ongoing visits to the doctor, medicines, medical alarms, medical alert bracelets, and travel. You do not have to be on a benefit to qualify for a Disability Allowance. Find out what you can get, if you can get it, how to apply, and how to let Work and Income know if your costs change.Disability Allowance | New Zealand Government
Variety: Kiwi Kid Sponsorship
Variety provides tailored, flexible support to children and young people experiencing financial hardship throughout NZKiwi Kid Sponsorship matches a child to an individual sponsor who provides $450 per year, per child.Apr-17Information for Caregivers, School Champions and Referrers
Manawanui is New Zealand’s expert in supporting people with self-directed disability funding options and the leading host provider of Individualised Funding (IF).
With IF, you are allocated support hours which are then calculated to an annual budget. You choose how you spend it, and the people you employ to support you. Our team can help you develop a service plan which fits your needs.
Mana Ake provides support to children in Canterbury, in years 1-8 at school, promoting wellbeing and positive mental health. We can support children at school and at home and provide advice, guidance and workshops for parents, whānau and teachers. Primary School ages.
Social Workers in School (SWiS)
Social workers work with the most at-risk children, their families or whānau and schools to develop plans to improve their safety, wellbeing and educational outcomes. This family or whānau involvement is also vital to achieving long term successful outcomes. SWiS social workers are employed by NGOs, not the school, but they work in partnership with school staff as part of the school community.SWiS is a primary and intermediate school-based community social work service for at-risk children to improve their safety, wellbeing and educational outcomes.SWiS social workers work primarily with children or tamariki in years one to eight (ages 5 -12).
03 332 2541
23 Glenelg Spur Hillsborough, Christchurch 8022
School Counsellors (High School)
Helping students to explore their difficulties and concerns, and to develop their capabilities and resilience within the high school space. Contact via locally attended high school. School Contacts: Principal, Deputy Principal, Special Education Needs Coordinator (SENCO), Year Dean, Youth Worker. Contact via locally attended primary, intermediate or high school.
Public Health Nurse
Support children, young people and their families across schools in Canterbury with nurses based at some rural facilities.
Whatever it is, we’re here. Free call or free text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor or talk to a peer support worker. Our service is completely free. We offer brief 1:1 counselling support where we focus on one or two key things you need support for. Find out more about the service 1737 provides. We recruit to be a culturally diverse team. We mainly provide support in English but there may be cases where we can connect you with someone from your language of origin.
Call or Text 1737
For general health advice and information. Available 24 hours a day, 7 days a week. They can arrange to talk with you in your language - when your call is answered, say you'd like an interpreter and the language you’d like to speak in. They can also engage with the NZ Relay Services and support you if you are Deaf, hearing impaired, Deafblind or speech impaired. Note that NZ Relay Services are only available for limited hours. Phone calls are free – including from a mobile phone.
0800 611 116
Youthline is here to support all young people - this includes young people who are struggling (with their mental health or other issues), as well as young people who want to learn, grow and give back to their community. Youthline offers a free 24/7 Helpline service (text, phone, webchat & email), free face-to-face counselling services, youth mentoring, programs in schools and communities to help people grow and develop.
0800 376 633
Alcohol Drug Helpline
Brief description of service: 24 hours a day, 7 days a week, to speak with a trained counsellor. All calls are free and confidential. The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking we can assist with information, insight and support. If you are a family/whānau member, friend or professional concerned about someone else we can help you develop strategies for yourself and the other person.
0800 787 797
Confidential support – 24 hours a day, 7 days a week. Whatever the issue, we’re here to listen. We’re committed to providing a safe, effective and confidential service to support the emotional and mental wellbeing of our callers and communities. Calls and text messages are answered by qualified counsellors and highly trained volunteers. Volunteer counsellors undergo world class counselling training and supervision, providing a caring and professional service to a wide range of people in need. They deal with many kinds of issues including psychological and emotional distress, financial and work issues, marriage and family problems and with callers who are lonely, ill, depressed or the victims of violence or abuse.
0800 543 354
Suicide Crisis Helpline
Free, nationwide service available 24 hours a day, 7 days a week and is operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training.
0508 828 865 (0508 TAUTOKO)
Has joined Whatsup
0800 543 754
It’s free, available across Aotearoa and open 7 days a week/365 days a year including public holidays. Phone: Mon-Sun 11am-11pm. Webchat: Mon-Sun 11am-10.30pm. All conversations are confidential so you won’t get in trouble or judged for saying anything. We’re trained counsellors. You can speak with a women or man counsellor and if you have spoken with a counsellor before you can ask to speak to the same person if you want.
0800 942 8787
Depression Helpline (Available 24/7)
When we are anxious or depressed it can change the way we think, feel and act. Dealing with tough times can be hard but you’re not alone. Take a small step by getting ideas or support on how to take care of yourself and others. Various articles, self-test and stories available on the website.
Call 0800 111 757 or Text 4202
Anxiety helpline (Available 24/7)
Our Helpline gives vital support to people of any age who experience all forms of anxiety, including Panic Attacks, Phobias and Obsessive Compulsive Disorders and to family or friends supporting someone with anxiety. If you're feeling anxious and would like to talk to someone about anxiety or would like to seek advice for a friend or family member - you can phone our free 24/7 Anxiety Helpline wherever you are in Aotearoa. Wāea mai ki a mātau. Give us a call.
0800 269 4389 (0800 ANXIETY)
Glossary of Islamic Terms
Glossary coming soon!